Privacy Policy

1. Introduction

Gifted Hands Cleaning Services (“we”, “our”, “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, booking with us, or accessing our website, you agree to the terms outlined in this policy. Gifted Hands Cleaning Services is committed to maintaining client privacy and protecting personal information across all Adelaide cleaning services. This Privacy Policy explains how Gifted Hands Cleaning Services collects, stores and protects customer data in accordance with Australian privacy laws.

 

2. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Phone number
  • Email address
  • Residential or business address
  • Service instructions and property access details
  • Booking history and service preferences
  • Payment details (processed securely via third-party providers)
  • Website usage data (such as IP address, browser type, and cookies)

We only collect information that is reasonably necessary to provide our cleaning services.

 

3. How We Collect Information

We collect personal information in the following ways:

  • Directly from you via booking forms, phone calls, emails, or WhatsApp
  • When you engage our cleaning services
  • Through our website and online inquiry forms
  • Automatically through cookies and analytics tools
  • From third-party referrals or payment processors (where applicable)
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4. Use of Personal Information

We use your personal information for purposes including:

  • Providing cleaning and related services
  • Managing bookings, schedules, and service delivery
  • Processing payments and issuing invoices
  • Communicating updates, confirmations, and service changes
  • Responding to customer inquiries and complaints
  • Improving our services, website, and customer experience
  • Marketing and promotions (only where consent is provided)
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5. Disclosure of Personal Information

We respect your privacy and do not sell or rent personal information.

We may disclose personal information to:

  • Employees, contractors, and cleaners for service delivery
  • Payment processors and financial institutions
  • IT service providers and software platforms
  • Legal, regulatory, or government authorities where required

 

Legal Disclosure Requirement

In accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principle 6 (APP 6), we may disclose personal information if:

  • Required or authorised by Australian law
  • Required by a court order, subpoena, or legal process
  • Requested by law enforcement agencies or regulatory bodies with lawful authority
  • Necessary to prevent a serious threat to life, health, or safety

We do not disclose information unless there is a valid legal basis.

 

6. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

Security measures include:

  • Secure digital storage systems
  • Password-protected databases
  • Restricted staff access on a need-to-know basis
  • Secure payment gateways for financial transactions

While we take strong precautions, no system is 100% secure, and we cannot guarantee absolute security of information transmitted online.

 

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic and usage patterns
  • Enhance user experience

You may choose to disable cookies through your browser settings, but some website features may not function properly.

 

8. Access and Correction of Personal Information

Under the Australian Privacy Principles (APP 12 & 13), you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate, outdated, or incomplete information

To request access or correction, contact us using the details provided below.

 

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services to you
  • Meet legal, tax, and accounting obligations
  • Resolve disputes or enforce agreements

After this period, personal information is securely deleted or de-identified.

 

10. Third-Party Services and Links

Our website or communication platforms may include links to third-party services.

We are not responsible for the privacy practices of external websites or service providers. We encourage users to review their privacy policies separately.

 

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations.

The updated version will be posted on our website with a revised effective date.

 

13. Complaints and Contact Information

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

Gifted Hands Cleaning Services
Adelaide, South Australia
Phone: +61 411 848 088
Email: info@giftedhandscleaning.com.au

We will respond to privacy-related complaints within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).