These Terms & Conditions (“Agreement”) govern all services provided by Gifted Hands Cleaning Services (“Service Provider”, “we”, “us”, “our”) to the client (“Client”, “you”).
By booking or using our services, you agree to be bound by this Agreement. These Terms apply to all services including Domestic Cleaning, End of Lease Cleaning, Commercial & Office Cleaning, Carpet Cleaning, Inspection Cleaning, and Gardening Services.
This Agreement is governed by the laws of South Australia, Australia.
We provide the following services:
All services are performed based on the agreed scope at the time of booking. Any additional work requested or discovered outside the agreed scope may incur extra charges.
We reserve the right to refuse or modify services if conditions are unsafe, unhygienic, or unsuitable.
The Client agrees to:
The Client is responsible for ensuring access to the property, including:
Delays caused by restricted access are not the responsibility of the Service Provider.
If, during cleaning, we encounter any windows, cupboards, blinds, light fittings, door handles, fixtures, or any other items that are broken, loose, unstable, rusted, or have missing screws or are in a deteriorated condition, the Service Provider shall not be held responsible for any damage, movement, or detachment that may occur during normal cleaning activities.
It is the Client’s responsibility to notify the Service Provider prior to the commencement of work of any such conditions.
If the Client believes that any damage has been directly caused by the Service Provider, the Client must:
Any claims submitted after this period may not be accepted, and the Service Provider shall not be held liable.
The Service Provider shall not be liable for:
We use standard cleaning chemicals and methods aligned with general Australian cleaning standards. Certain discolouration or changes may occur due to pre-existing conditions.
The Service Provider’s total liability under this Agreement shall not exceed the total amount paid by the Client for the specific service, excluding applicable taxes.
The Client acknowledges that:
We reserve the right to cancel or reschedule services due to:
Where possible, alternative dates or refunds may be offered.
Each party agrees to indemnify and hold harmless the other party and its employees, members, landlords, successors, and assigns, from and against any claims, liabilities, losses, damages, and expenses arising out of the indemnifying party’s negligence, wilful misconduct, or failure to perform its obligations under this Agreement.
This indemnification is intended solely for the benefit of the parties and does not create rights for any third party.
The rights and obligations created under this Agreement for the Client may not be assigned, transferred, or delegated to any other party without prior written consent from the Service Provider.
The Service Provider shall not be held in breach of this Agreement for any delay or failure in performance caused by events beyond reasonable control, including but not limited to:
In such cases, obligations will be suspended for the duration of the event.
Personal information is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
This Agreement is governed by the laws of South Australia, Australia, and any disputes shall be subject to the jurisdiction of South Australian courts.
We reserve the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.
Gifted Hands Cleaning Services
Adelaide, South Australia
Phone: +61 0411 848 088
Email: info@giftedhandscleaning.com.au